Privacy Policy

Privacy Policy

1. General provisions

This Privacy Policy describes how Krauss Kinnisvara OÜ (hereinafter "We") processes the personal data of clients and website visitors. We process personal data in compliance with the EU General Data Protection Regulation (GDPR) and the Personal Data Protection Act of the Republic of Estonia.

2. Data Controller

The Data Controller is:

Name: Krauss Kinnisvara OÜ

Reg. code: 12249271

Address: Vesilennuki tn 18, Põhja-Tallinna, 10415 Tallinn, Harju County

e-mail: kodu@krausskinnisvara.ee

Phone: +372 5685 5814

3. What data do we collect?

We collect data necessary for providing real estate services and communicating with clients:

Personal data: First and last name, personal identification code (required for concluding contracts and preparing notary transactions).

Contact details: Phone number, email address.

Real estate preferences: Information provided by you regarding the property sought (budget, area, number of rooms, etc.).

Technical data: IP address, cookies, website browsing information.

4. How do we collect data?

We obtain data from the following sources:

When you fill out a contact form on our website, send us an email, call us, or complete inquiry forms on social media (Facebook/Instagram Lead Forms).

Automatically: When you visit our website, we collect information via cookies and pixels (Facebook Pixel, Google Analytics) to improve user experience.

5. Why do we process your data? 

(Purposes)

We process your data for the following purposes and on the following legal grounds:

Inquiries and service provision: Responding to your inquiries and providing consultations based on your consent.

Customer relationship management (CRM): We use Pipedrive CRM software to maintain an overview of communication and provide high-quality service.

Marketing: Sending suitable real estate offers and displaying relevant advertisements (Facebook Pixel and Google Analytics). Activity based on your consent.

Performance of contracts: Legal obligations (e.g., preparation of purchase and sale agreements and submission to a notary).

6. Who do we share the data with?

We keep your data confidential. We transfer it to third parties (authorized processors) only to the extent necessary for the provision of the service:

IT and marketing partners: Pipedrive, Meta (Facebook/Instagram), Google, web hosting providers.

Authorities and notaries: For the legal formalization of real estate transactions.

Banks: With your consent, for creditworthiness assessment or to receive campaign offers.

We do not sell or provide your personal data to third parties for marketing purposes without your explicit consent.

7. Data security and storage

We implement appropriate technical and organizational measures to protect personal data against accidental or unlawful destruction, loss, or unauthorized access.

We retain data for as long as necessary to fulfill the purpose or as required by law:

Data related to customer relationships is stored until the end of the relationship or until you request the data to be deleted.

Documents related to accounting are stored for 7 years in accordance with the law.

8. Your rights

You have the following rights at any time:

The right to access your data and receive copies.

The right to rectification of data.

The right to erasure of data, provided there is no legal basis for its storage.

The right to withdraw consent at any time (e.g., opting out of marketing communications).

To exercise your rights, please contact us at: kodu@krausskinnisvara.ee. We will respond to your request within 30 days.

9. Submitting complaints

If you believe that your rights are being violated in the processing of your personal data, you have the right to contact the Data Protection Inspectorate (Tatari 39, 10134 Tallinn, info@aki.ee, www.aki.ee).